While there has long been no question of the need that many organisations have for the highest standard of pallet storage to ensure the continued efficiency of their supply chain operations, it is also vital that these firms pay close attention to the training requirements of their LGV drivers. This is especially the case given the distinctive new challenges that have emerged in recent years, including the increasing numbers of home deliveries that need to be undertaken – often at night.
Indeed, road casualty statistics from the Royal Society for the Prevention of Accidents (RoSPA) have shown that it is during the hours of darkness that 40% of collisions occur. This is despite only 15% of vehicle miles actually being travelled at night, which has led the Regulatory Body for Workplace Transport Training (RTITB) to warn that many LGV drivers may lack the training they require for both safe and efficient operations.
A landscape changed by online shopping and home delivery
While it has certainly been convenient for customers to have the option to purchase goods online for delivery to their homes, LGV drivers have been forced to adapt to the increasing need to make roadside deliveries to consumers’ homes, instead of to warehouses or depots. This has forced delivery companies and drivers to consider a host of fresh challenges, including heightened time pressures, navigation around housing estates or city centres, and the need to interact with customers rather than with warehouse managers.
As RTITB Managing Director Laura Nelson has observed:
“this is where training becomes vital for ensuring professionalism, safety and efficiency. With an increase in deliveries to be fulfilled each day, drivers are experiencing as much pressure as the depots picking the items and must also handle the pressures of time-specific deliveries, all while providing a high customer service level.”
It has never been more important to provide the right LGV driver training
With the advent of ever-more flexible home delivery services and extended delivery hours and as a leading supplier of flexible warehouse and logistics services, here at Bis Henderson Academy, we are advising all delivery partners to take the time now to check the training content offered to their LGV drivers.